{"id":312,"date":"2025-12-05T19:03:31","date_gmt":"2025-12-05T19:03:31","guid":{"rendered":"https:\/\/livine.eu\/?page_id=312"},"modified":"2025-12-05T19:03:53","modified_gmt":"2025-12-05T19:03:53","slug":"shipping-delivery-and-returns-policies-2","status":"publish","type":"page","link":"https:\/\/livine.eu\/index.php\/en\/shipping-delivery-and-returns-policies-2\/","title":{"rendered":"Shipping, Delivery and Returns Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"312\" class=\"elementor elementor-312\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec0832 e-flex e-con-boxed e-con e-parent\" data-id=\"7ec0832\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18c9b540 elementor-widget elementor-widget-text-editor\" data-id=\"18c9b540\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"2\">Our monthly natural wine packs are shipped to Portugal, across Europe and the rest of the world via carriers specialised in handling wine. Below you will find all important information regarding costs, timeframes and delivery conditions.<\/p><p data-path-to-node=\"3\"><b>SHIPPING<\/b><\/p><p data-path-to-node=\"4\"><b>Minimum Age Requirement<\/b><\/p><p data-path-to-node=\"4\">Delivery can only be made to customers aged 18 or over (21 in some countries, depending on local legislation).<\/p><p data-path-to-node=\"5\"><b>How Monthly Packs Work<\/b><\/p><ul data-path-to-node=\"6\"><li><p data-path-to-node=\"6,0,0\">Each month corresponds to the shipment of a unique and exclusive pack.<\/p><\/li><li><p data-path-to-node=\"6,1,0\">You will receive a shipment confirmation email with the tracking link.<\/p><\/li><li><p data-path-to-node=\"6,2,0\">The carrier will attempt delivery up to 3 times; after this, the pack is returned and shipping costs are non-refundable.<\/p><\/li><\/ul><p data-path-to-node=\"7\"><b>FLAT SHIPPING RATE PER PACK<\/b><\/p><p data-path-to-node=\"7\">Regardless of the chosen pack (3, 6 or 3 exclusive), we apply a single shipping price.<\/p><p data-path-to-node=\"8\"><b>Mainland Portugal<\/b><\/p><p data-path-to-node=\"8\">Free shipping<\/p><p data-path-to-node=\"9\"><b>Madeira and Azores<\/b><\/p><p data-path-to-node=\"9\">6\u20ac per pack<\/p><p data-path-to-node=\"10\"><b>INTERNATIONAL SHIPPING \u2013 EUROPE<\/b><\/p><p data-path-to-node=\"10\">Listed below are all zones and single prices per pack (equivalent to shipping up to 6 bottles \/ 10 kg).<\/p><p data-path-to-node=\"11\"><b>Europe \u2013 Zone 1<\/b><\/p><p data-path-to-node=\"11\">Spain 20\u20ac per pack<\/p><p data-path-to-node=\"12\"><b>Europe \u2013 Zone 2<\/b><\/p><p data-path-to-node=\"12\">Germany, Austria, Belgium, France, Netherlands, Luxembourg 30\u20ac per pack<\/p><p data-path-to-node=\"13\"><b>Europe \u2013 Zone 3<\/b><\/p><p data-path-to-node=\"13\">Denmark, Slovakia, Slovenia, Hungary, Lithuania, Poland, Czech Republic 40\u20ac per pack<\/p><p data-path-to-node=\"14\"><b>Europe \u2013 Zone 4<\/b><\/p><p data-path-to-node=\"14\">Croatia, Estonia, Italy, Sweden, Latvia 50\u20ac per pack<\/p><p data-path-to-node=\"15\"><b>Europe \u2013 Zone 5<\/b><\/p><p data-path-to-node=\"15\">Bulgaria, Finland, Greece, Romania 60\u20ac per pack<\/p><p data-path-to-node=\"16\"><b>Other Countries<\/b><\/p><p data-path-to-node=\"16\">We currently do not ship to the United Kingdom. Shipping to the USA is possible, but please contact us as an extra fee of 20\u20ac per bottle will be charged. If you reside outside these zones, please contact us for a personalised shipping quote.<\/p><p data-path-to-node=\"17\"><b>DELIVERY TIMES<\/b><\/p><p data-path-to-node=\"17\">Delivery times vary by region:<\/p><ul data-path-to-node=\"18\"><li><p data-path-to-node=\"18,0,0\"><b>Mainland Portugal:<\/b> 1\u20133 working days<\/p><\/li><li><p data-path-to-node=\"18,1,0\"><b>Madeira and Azores:<\/b> 3\u20137 working days<\/p><\/li><li><p data-path-to-node=\"18,2,0\"><b>Europe:<\/b> 3\u201310 working days<\/p><\/li><li><p data-path-to-node=\"18,3,0\"><b>Rest of the World:<\/b> 8\u201320 working days<\/p><\/li><\/ul><p data-path-to-node=\"19\">Tracking will be sent automatically by email as soon as the pack leaves our warehouse.<\/p><p data-path-to-node=\"20\"><b>VAT, CUSTOMS AND DUTIES<\/b><\/p><p data-path-to-node=\"20\">For countries outside Portugal:<\/p><ul data-path-to-node=\"21\"><li><p data-path-to-node=\"21,0,0\">Local VAT rates or customs duties may apply.<\/p><\/li><li><p data-path-to-node=\"21,1,0\">These charges are the customer&#8217;s responsibility.<\/p><\/li><\/ul><p data-path-to-node=\"22\"><b>RETURNS POLICY<\/b><\/p><p data-path-to-node=\"22\">As these are limited production monthly packs:<\/p><ul data-path-to-node=\"23\"><li><p data-path-to-node=\"23,0,0\">We do not accept returns except in the case of damaged products.<\/p><\/li><li><p data-path-to-node=\"23,1,0\">If you receive a damaged bottle, please contact us within 48 hours, sending a photograph of the packaging and the contents.<\/p><\/li><\/ul><p data-path-to-node=\"24\"><b>Need help?<\/b><\/p><p data-path-to-node=\"24\">We are always available to clarify any doubts regarding shipping, packs, or how subscriptions work; please contact us via info@livine.eu.<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our monthly natural wine packs are shipped to Portugal, across Europe and the rest of the world via carriers specialised in handling wine. Below you will find all important information regarding costs, timeframes and delivery conditions. SHIPPING Minimum Age Requirement Delivery can only be made to customers aged 18 or over (21 in some countries, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-312","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/livine.eu\/index.php\/wp-json\/wp\/v2\/pages\/312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livine.eu\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/livine.eu\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/livine.eu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/livine.eu\/index.php\/wp-json\/wp\/v2\/comments?post=312"}],"version-history":[{"count":4,"href":"https:\/\/livine.eu\/index.php\/wp-json\/wp\/v2\/pages\/312\/revisions"}],"predecessor-version":[{"id":316,"href":"https:\/\/livine.eu\/index.php\/wp-json\/wp\/v2\/pages\/312\/revisions\/316"}],"wp:attachment":[{"href":"https:\/\/livine.eu\/index.php\/wp-json\/wp\/v2\/media?parent=312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}